Industry Background
In the food and beverage (F&B) industry, restaurants and cafés are under constant pressure to serve customers quickly while maintaining accuracy and high-quality service. Traditional pen-and-paper ordering or fragile consumer tablets often lead to delays, errors, and additional maintenance costs.
Challenges
Order Errors: Handwritten orders or delayed POS input often cause mistakes in the kitchen.
Slow Table Turnover: Manual processes increase waiting time, reducing overall efficiency.
Device Durability: Consumer tablets are easily damaged by spills, drops, and frequent handling in busy environments.
Outdoor Usage: Many cafés and food trucks require devices that can function reliably in outdoor conditions with heat, moisture, and dust.
Solution with TOPICON Rugged Tablets
TOPICON rugged tablets were deployed in a mid-sized restaurant chain with both indoor and outdoor seating. Waiters use the tablets to take customer orders directly at the table. Orders are instantly transmitted to the kitchen through POS integration, ensuring real-time communication.
Spill-Resistant & Durable: With IP67 protection, tablets withstand accidental spills of drinks or sauces.
Seamless POS Connection: Orders sync automatically to the kitchen display system and billing desk.
Flexible Payment Support: Integrated NFC and QR payment options simplify customer checkout.
Outdoor Ready: High-brightness screens and waterproof housing ensure smooth operation at terrace areas and food trucks.
Results
30% Faster Table Turnover: Reduced waiting time as orders are processed instantly.
25% Fewer Order Errors: Eliminated miscommunication between waiters and kitchen staff.
Lower Device Replacement Costs: Rugged design extended device lifecycle compared to consumer tablets.
Higher Customer Satisfaction: Guests enjoy faster service and smoother payment experience.
