Frequently Asked Questions (FAQ)
General
Q1: What industries can benefit from rugged tablets?
A1: Our rugged Android tablets are ideal for transportation, logistics, warehouse management, public safety, mining, field operations, retail, and construction machinery. They ensure reliable performance in demanding industrial environments.
Q2: Do your rugged tablets support Android GMS and MDM?
A2: Yes. Selected models are Google GMS-certified and support Mobile Device Management (MDM) for enterprise control, remote updates, and group device management.
2. Hardware & Features
Q3: What certifications do your devices have?
A3: Most of our rugged tablets and vehicle-mount computers comply with IP67 dust/water resistance and MIL-STD-810H shock, vibration, and temperature durability standards.
Q4: Do you provide vehicle cradles and accessories?
A4: Yes. We provide custom cradles, charging docks, sunshields, and mounting brackets to fit various in-vehicle and industrial environments.
3. Customization & Integration
Q5: Can I request hardware customization?
A5: Yes. We offer flexible customization for CPU, RAM, storage, connectivity modules (4G/5G/Wi-Fi), and I/O ports to meet your project’s technical requirements.
Q6: Do you support third-party software integration?
A6: Absolutely. Our rugged tablets are compatible with fleet management, warehouse automation, GIS mapping, and field service platforms for efficient operation.
4. After-Sales & Warranty
Q7: What is the warranty period?
A7: We provide a 12–24 month standard warranty, with options for extended coverage depending on your project and service requirements.
Q8: How do I request after-sales service?
A8: You can contact our support team via email or service ticket. We provide remote diagnostics, firmware updates, and on-site support for enterprise clients.
5. MDM Management System
Q9: Do you provide an MDM management system?
A9: Yes. We offer a free MDM management system for compatible rugged tablets. It allows administrators to remotely manage devices, push updates, lock or wipe data, and monitor device status in real time—ideal for large-scale fleet management and enterprise deployment.
→ Contact our team for a personalized rugged tablet solution.
